The challenge
Under service pressure, communication is easier when people can recognise behavioural preferences and adjust without reducing someone to a label.
What we work towards
- Identify the four DISC styles and their main communication characteristics.
- Analyse one’s own profile and driving forces through a personalised report and debrief.
- Build practical relationship adjustments for guests, colleagues and managers.
Inside the programme
01
Understand DISC
Review the framework’s origins, foundations and four behavioural styles, then apply communication keys in practical situations.
02
Explore driving forces
Examine the Forces Motrices model and how it complements observable DISC communication preferences.
03
Build a relationship strategy
Read and debrief the individual report, choose personalised adjustments and make practical commitments.
Built around your operation
Reference format: 2 days (14 hours), delivered in person. Includes an individual DISC & Driving Forces assessment, a personalised report and a debrief. Distance delivery is not available.
A few useful answers.
Is an individual assessment included?
Yes. An assessment is completed before the two training days, followed by a personalised report and an individual or group debrief chosen by the organisation.
Is DISC a clinical diagnosis?
No clinical or psychological diagnosis is claimed. The programme works with behavioural and communication preferences.
Can the programme be delivered remotely?
No. This programme is delivered in person; distance delivery is not available.