Frontline management
Build a clear frontline management posture through standards, feedback, onboarding, one-to-ones, delegation and communication adapted to each colleague.
View programmeSEYCHELLES
Hospitality training
Management, luxury service codes and team cohesion: five courses for managers and teams in hotels, restaurants and cruise hospitality.
Delivery in English, French or Spanish. Scope, format and availability agreed together.
2 training courses
Management
Practical tools to lead day-to-day operations and strengthen engagement without relying on financial rewards.
Motivate and engage
Work on non-pay recognition, a shared service vision, coaching plans, mediation and practical ways to re-engage a colleague.
View programme1 training course
Luxury service codes
Turn an establishment’s luxury-service standards into clear and observable behaviours.
Luxury service codes
Translate luxury-service expectations into observable behaviours through listening, empathy, anticipation, personalisation and culturally aware communication.
View programme2 training courses
Team cohesion
Two distinct courses, Enneagram and DISC, to build self-awareness and adapt communication within teams.
Enneagram
Use the nine Enneagram bases as a reflection framework to adapt communication, feedback, delegation, motivation and authority within a service team.
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Understand the four DISC behavioural styles, examine individual driving forces and prepare concrete ways to adapt communication with guests, colleagues and managers.
View programmeWhat would you like
your team to do differently?
Tell us about your establishment and the situations you want to improve. A useful conversation starts with your reality.
Let’s talk