The challenge
A manager on the floor needs to set a clear framework while supporting people through the everyday realities of service.
What we work towards
- Set a clear framework based on responsibilities, rules and service values.
- Give constructive feedback, recognise contributions and address gaps appropriately.
- Use delegation, follow-up and one-to-ones while adapting communication to the colleague.
Inside the programme
01
Take the management role
Review communication fundamentals, clarify the manager’s position and set a motivating framework through shared rules and values.
02
Support work on the floor
Practise onboarding, feedback, recognition, follow-up, delegation and regular one-to-one conversations.
03
Adapt and consolidate
Adjust management to behavioural and communication preferences, apply the tools at work and review experience to consolidate an action plan.
Built around your operation
Reference format: 3 days (21 hours), with two consecutive days followed by a third day several weeks later, plus complementary e-learning. Scheduling and delivery arrangements are set for each engagement.
A few useful answers.
Is this suitable for a first management role?
Yes. It is designed for people who manage or are preparing to manage a team, as well as supervisors and project leaders.
Does the programme include practice?
Yes. The programme includes practical situations, feedback, workplace application and action planning.
How are the three days organised?
Two consecutive days are followed by a third day several weeks later, with complementary e-learning between sessions.